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How do I know my order has been successfully placed?

You will receive a confirmation email with the order number and your purchase details. If you have not received one, contact us at


I wish to change my ordered items. What should I do?

You are allowed to change your order no later than 11:00 pm (pdt, -7 gmt) on the same day after placing your order. You can contact us at to request a change.


When can I expect to receive my shipment?

All orders are shipped from our warehouse within 3 to 5 days of placing the order. Shipping time is 7 to 15 business days after shipment, depending on availability and carrier location. We anticipate that shipping delays may occur if the shipment requires customs clearance or inspection, or if the shipping delay is caused by the carrier.


How can I track my order?

A tracking number will be provided in your shipping confirmation email. You can use the number and track your order with usps or dhl.


To which countries do you deliver?

We currently ship worldwide. However, if your country is not supported by our logistics, we will notify you immediately and make the necessary changes to your order. To learn more about our destination directories contact us


How can I change my delivery address?

Address change is permitted only at or before 11:00 pm (pdt, -7 gmt) on the same day of order placement. You may contact us at to request such changes.


How will my order be shipped?

Orders are shipped on normal business days, excluding holidays. All orders placed on saturday or sunday will be shipped the following monday.


What if items are missing or incorrect products when I receive my order?

For missing or incorrectly shipped items, please contact us at